What about after-sales and warranty? If there any technical help after we receive the machine?

Source:razortekcnc  Time:2024-07-11

1.Guarantee:24months guarantee of the whole machine.

2.Software issue: Our technician is able to re-install or set up by remote for free.

3.Hardware issue: Main parts(excluding the consumables) shall be replaced/ repaired free of charge if there is any problem during the warranty period.

4.Support online: Our technician is able to teach you online to run the machine or eliminate the fault for free.

5.Training in Razortek factory: We are able to train your staff after placed order in our factory for free.

6.On-site training(Recommended the most effective way): We are able to send technician to your workshop to do the installation and training. You will need bear the related costs(flight,visa,hotel,training costs, etc.)