We have CE and FDA certificates, we have exported a lot of machines to many countries in Europe and America, so you don't have to worry about customs clearance.
For standard machines, it would be 15-20 days; For non-standard machines and customized machines according to client's specific requirements, it would be prolong.
We can arrange shipment if you need (FOB,CIF,DDP etc).
Our payment method is bank transfer or Alibaba online order (bank card, Apple Pay, PayPal, etc.) and supports multi-currency.
Imported goods need to clear customs and pay duty, each country is different, you can consult your local, or we can also calculate the DDP shipping cost (including customs clearance and duty).
We need to confirm the configuration of the machine, shipping, etc. first, and then place the order. After receiving your payment we will start to prepare the machine, when the machine is ready we will send you photos and test video and then arrange the shipping.
You can choose according to the material and thickness you need to cut, if you are not sure, you can tell us the information and we will recommend the right power for you.
1.Guarantee:24months guarantee of the whole machine.
2.Software issue: Our technician is able to re-install or set up by remote for free.
3.Hardware issue: Main parts(excluding the consumables) shall be replaced/ repaired free of charge if there is any problem during the warranty period.
4.Support online: Our technician is able to teach you online to run the machine or eliminate the fault for free.
5.Training in Razortek factory: We are able to train your staff after placed order in our factory for free.
6.On-site training(Recommended the most effective way): We are able to send technician to your workshop to do the installation and training. You will need bear the related costs(flight,visa,hotel,training costs, etc.)
We provide Raycus Global Warranty Edition laser generators and IPG generators. If you need to cut highly reflective materials such as copper or aluminium frequently, we recommend IPG, for other materials, almost no difference.
You can choose according to the material and thickness you need to cut, if you are not sure, you can tell us the information and we will recommend the right power for you.
The language of the machine includes Chinese, English, Japanese, Korean, Russian, French, Spanish, German and other national languages.
The language of the machine includes Chinese, English, Japanese, Korean, Russian, French, Spanish, German and other national languages.